STORY22 - EVENT TERMS AND CONDITIONS

  1. DEFINITIONS AND INTERPRETATION
    1.1. In these Terms and Conditions, the following definitions apply:
    (a) "Event" means any training course, workshop, seminar, webinar or similar educational service provided by STORY22, whether delivered in person, online or in hybrid format;
    (b) "Event Materials" means all content, handouts, resources, recordings, templates and materials provided as part of the Event;
    (c) "Participant" means individual(s) attending or accessing the Event;
    (d) "STORY22", "we", "us" or "our" means STORY22 Ltd with company number 12493885 whose Registered office address is at: Journeys End Ladysmith Grove, Seasalter, Whitstable, England, CT5 4BE;
    (e) "Terms" means these terms and conditions as amended from time to time;
    (f) "you" or "your" means the person making the booking or the Participant (as the context requires).

1.2. References to clauses are references to clauses of these Terms.
1.3. Headings are for convenience only and do not affect interpretation.

  1. ABOUT US
    2.1. STORY22 is a marketing consultancy specialising in StoryBrand certified training and marketing strategy services.
    2.2. These Terms, together with any booking confirmation we provide, form the entire agreement between you and us for the provision of Events.

  2. BOOKING PROCEDURE
    3.1. When you submit a booking request through our website, email or telephone, you are making an offer to purchase a place on the Event.
    3.2. A binding contract is formed when:
    (a) we accept your booking by sending you written confirmation (including email); and
    (b) payment has been received in full.
    3.3. We reserve the right to reject any booking at our sole discretion.
    3.4. Where you make a booking on behalf of a company or organisation, you warrant that you have the necessary authority to bind that entity to these Terms.

  3. PAYMENT TERMS
    4.1. All fees are stated in pounds sterling and are exclusive of VAT, which will be added at the prevailing rate.
    4.2. We may offer promotional pricing, early bird discounts or other pricing variations from time to time. Any such promotional pricing will be subject to the terms specified at the time of the offer.
    4.3. Payment must be made in full at the time of booking unless alternative arrangements have been agreed in writing.
    4.4. We accept payment by credit card, debit card, bank transfer or such other methods as we may specify from time to time.
    4.5. If payment is not received we reserve the right to cancel your booking or refuse entry to the Event.

  4. YOUR CANCELLATION RIGHTS
    5.1. You may cancel your booking within 14 days of making the booking for a full refund (cooling-off period).
    5.2. After the cooling-off period, you may cancel your booking according to the following refund schedule:
    (a) 60 days or more before the Event date: full refund;
    (b) 30 days or more before the Event date: 50% refund;
    (c) less than 30 days before the Event date: no refund.
    5.3. All cancellation requests must be made in writing to hello@story22.co.uk
    5.4. Refunds will be processed within 14 days of receiving valid cancellation notice.
    5.5. Non-attendance at an Event does not constitute cancellation and no refund will be provided.

  5. TRANSFERS AND SUBSTITUTIONS
    6.1. You may not transfer your booking or substitute the Participant with another person without our prior written approval. Please contact hello@story22.co.uk if you wish to discuss a transfer or substitute.

  6. OUR RIGHT TO CANCEL OR MODIFY EVENTS
    7.1. We reserve the right to cancel or modify an Event for any reason, including:
    (a) insufficient bookings;
    (b) illness or unavailability of trainers;
    (c) technical difficulties; or
    (d) any other circumstances beyond our reasonable control.
    7.2. If we cancel an Event, we will use reasonable endeavours to:
    (a) provide at least 14 days' notice where reasonably possible;
    (b) offer you a place on an alternative Event date; or
    (c) provide a full refund of fees paid.
    7.3. We accept no liability for any expenses you may incur (including travel, accommodation or other costs) as a result of cancellation or modification by us.
    7.4. Non-material changes to Event content, timing, trainers or format do not constitute grounds for cancellation or refund.

  7. EVENT DELIVERY
    8.1. We will provide Events with reasonable care and skill in accordance with these Terms.
    8.2. Event content may be modified to reflect current best practices, legal requirements or market developments.
    8.3. For online Events, you are responsible for ensuring you have:
    (a) adequate internet connection;
    (b) compatible devices and software;
    (c) a suitable environment for participation.
    8.4. We cannot guarantee uninterrupted service due to factors beyond our reasonable control.

  8. PARTICIPANT CONDUCT
    9.1. Participants must:
    (a) conduct themselves professionally and respectfully;
    (b) comply with venue or other third-party rules or policies (for in-person Events);
    (c) not disrupt the Event or other Participants;
    (d) respect confidentiality of other Participants' business information.
    9.2. We reserve the right to exclude any Participant who breaches this clause without refund.
    9.3. Participants attend Events at their own risk and are responsible for their personal belongings.

  9. INTELLECTUAL PROPERTY RIGHTS
    10.1. All intellectual property rights in Event Materials belong to us or our licensors.
    10.2. We grant you a non-exclusive, non-transferable licence to use Event Materials solely for your personal or internal business purposes.
    10.3. You may retain and use any workbooks or similar materials that you personally complete during the Event, but you may not reproduce, distribute or commercialise blank templates or unfilled versions of such materials.
    10.4. You may not:
    (a) reproduce, distribute or publish Event Materials (including blank templates, handouts or digital content) without written consent;
    (b) record, photograph or livestream Events without permission;
    (c) use Event Materials to deliver training to third parties;
    (d) remove or alter copyright notices.
    10.5. We reserve the right to recover loss of revenue, loss of profits and all other costs (including all legal costs) incurred in the enforcement of this clause.

  10. DATA PROTECTION
    11.1. We process your personal data in accordance with our Privacy Policy and applicable data protection laws.
    11.2. We may share Participant names and company details with other attendees for networking purposes unless you opt out.
    11.3. We may record Events for quality assurance or future training purposes with appropriate notice.
    11.4. You consent to us using testimonials and feedback you provide for marketing purposes unless you opt out.

  11. LIABILITY AND LIMITATION
    12.1. Nothing in these Terms excludes or limits our liability for:
    (a) death or personal injury caused by our negligence;
    (b) fraud or fraudulent misrepresentation; or
    (c) any other liability that cannot be excluded by law.
    12.2. Subject to clause 12.1, our total liability for any loss or damage arising from or in connection with these Terms is limited to the fees paid for the relevant Event.
    12.3. We exclude all liability for:
    (a) loss of profits, business, revenue or goodwill;
    (b) any indirect or consequential losses;
    (c) any failure to achieve expected business results from applying Event content.
    12.4. The information, strategies, frameworks and guidance provided during Events are for educational and informational purposes only. We make no warranty, guarantee or representation regarding:
    (a) the results you may achieve from implementing the content;
    (b) the commercial success or profitability of your business following the Event;
    (c) any specific increase in revenue, customer acquisition or other business metrics; or
    (d) the suitability of the Event content for your particular circumstances or business objectives.
    12.5. Any case studies, examples or testimonials shared during Events represent exceptional results and should not be interpreted as typical or guaranteed outcomes.
    12.6. The information and guidance provided during Events does not constitute professional advice (whether legal, financial, tax or otherwise). You should seek independent professional advice before implementing any strategies discussed.

  12. COMPLAINTS PROCEDURE
    13.1. If you have any complaints about our Events, please contact us at hello@Story22.co.uk within 30 days of the Event.
    13.2. We will investigate and respond to all complaints within 10 working days.

  13. GENERAL PROVISIONS
    14.1. These Terms constitute the entire agreement between the parties and supersede all prior agreements and understandings.
    14.2. Any variations to these Terms must be agreed in writing.
    14.3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
    14.4. No delay or failure to exercise any right under these Terms shall constitute a waiver of that right.
    14.5. These Terms are personal to you and may not be assigned or transferred without our written consent.

  14. GOVERNING LAW AND JURISDICTION
    15.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
    15.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Last updated: 25/02/2026

STORY22 reserves the right to update these Terms and Conditions from time to time. Any changes will be posted on our website and will apply to bookings made after the date of publication.